In a move that has rattled investors and sent shockwaves through the stock market, United Parcel Service (UPS) revealed it would reduce its delivery volumes for Amazon by a staggering …
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e-commerce trends
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CEO's Diary
Jeff Bezos’ Customer Obsession and What Every Leader Can Learn from His Amazon Playbook
by Mael Julesby Mael JulesWhen it comes to redefining the customer experience, few leaders have had a global impact as transformative as Jeff Bezos. As the visionary founder of Amazon, Bezos has built a …